Making rescheduling a little less painful

Scheduling interviews sucks. Scheduling the same interview twice double sucks.

Scheduling interface for a 30-minute phone interview with Janett Smith. Left side shows format options (video, phone, in-person selected), message field, and hiring team options.
when
Jul 2023
team
Me (designer)
Content Designer
Product Manager
Engineer
focus
interaction design, product design
fix a broken experience

Reschedule requests only lived in email. We brought them into messaging.

When a jobseeker asked to reschedule, we told the employer in the email notification and nowhere else. Nothing on the platform.

A scheduling interface showing that Janett is unavailable at selected times and has suggested alternatives.
the suggested times, right in messaging
Scheduling interface for a 30-minute phone interview with Janett Smith. Left side shows format options (video, phone, in-person selected), message field, and hiring team options.
the scheduler remembers the interview and pulls their new times in
what came next
more at Indeed

Handing off the scheduling work

We were just building momentum, with two or three years of experiments roughly mapped out, when the company went through widespread reorgs.

I moved to the messaging team and handed scheduling over to another designer on our scheduling platform team.

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